Frequently asked questions about e-mail (FAQ)

After closing your account, you no longer have access to your email. We cannot provide you with a backup of the email.
Created: 31 January 2024
Last updated: 31 January 2024 09:51:23
Information about this can be found on : 

Outlook Windows : https://helpdesk.ugent.be/email/shared_add.php#windows
Outlook Macintosh : https://helpdesk.ugent.be/email/shared_add.php#macos
Outlook Mobile :  https://helpdesk.ugent.be/email/shared_add.php#mobile

Webmail / owa.ugent.be : https://helpdesk.ugent.be/email/shared_add.php#owa
Thunderbird : https://helpdesk.ugent.be/email/shared_add.php#thunderbird

don't use the new version of outlook, shared mailboxes don't work in that version
so avoid to turn on this


Created: 8 September 2022
Last updated: 17 November 2023 14:53:12

Check if it's not in the spam folder of your email client? For Outlook, that would be https://outlook.office.com/mail/junkemail

Also, add the sender to the safe senders list. To do this, go to https://outlook.office.com/mail/ and refer to the attached screenshot on how to proceed. Open a previous email from the sender, click on the three dots on the right ①, then click on Block ②, and choose 'Never block' ③.

afzender toevoegen aan safe senders
Created: 26 July 2023
Last updated: 19 September 2023 08:54:24
Open your mail in https://outlook.office.com/mail
  1. Click on the 3 dots menu (a.k.a. meatballs / falafel)
  2. Select the option Save
 
Save mail as eml file
Save mail as eml file

Created: 25 August 2023
Last updated: 24 October 2023 11:56:01
Having problems sending UGent e-mail? Check your SMTP settings first. In some e-mail clients, the SMTP settings of another e-mail account (Proximus, Telenet, ...) are sometimes incorrectly used to send UGent e-mail. 

As a result, e-mails are not sent. Conversely, emails from other personal accounts cannot be sent using the UGent SMTP settings.

Need help configuring your email app? Check https://helpdesk.ugent.be/email/en/
 
Created: 22 August 2023
Last updated: 22 August 2023 10:36:04