Important announcements

Phishing messages are being sent to UGent mail addresses.
In the mail (shown below) you are asked to click through to a page where you should log on. Don't do this!
This page - which looks like a UGent site - steals your account information. The DICT Department has taken the necessary measures to block this site. More info.

If you have logged on to this site, please contact onthaal@dict.ugent.be or (09 264) 4745.

Hallo,

Door de onze nieuwe securty bijwerken en verwijderen van alle ongebruikte accounts moet u uw e-mail 
bevestigen door te melden bij uw account. Wij zouden ook het afsluiten van alle ongebruikte accounts.
 
Wat u moet doen:
1. Meld u aan bij uw account op xxx FOUTE URL xxxx, door te klikken op de URL.
2. Voer uw gebruikers-ID en wachtwoord.
3. Zodra u zich aanmeldt bij een nieuwe zekerheid profiel zou worden aangepast voor uw account.

Na het volgen van de instructies in de brief, zal uw account niet onderbroken worden en zal als normaal 
worden voortgezet. Bedankt voor uw aandacht aan dit verzoek. Onze excuses voor het ongemak.

Log in op je account en ga verder op de rekening te gebruiken als normale
terwijl u geniet van onze nieuwe beveiligingsupdates.

xxx FOUTE URL xxxx
Webmaster.
xxx FOUTE URL xxxx

Due to maintenance works SAP (PRD) and Apollo will be unavailable on Friday 08.01 from 6 p.m. to 10:30 p.m.
Please log off beforehand.

• access to webmail,
• access to Athena,
• access to central disk space
  • home-drive (your H: drive)
  • personal disks on other systems
  • personal and shared web space
  • shared drives accessible for a limited group

We are working on a solution.

UPDATE 07.11.2009 - 11:30 a.m.:

Are available: PRD and Apollo

Are unavailable:

• BWP & BJP (budgetreports): from friday 04.12.2009 4 p.m. until friday 11.12.2009 noon

Following numbers cannot be reached: Open University (09/331 00 66), Onderwijskwaliteitszorg, Studie- en Loopbaanadvies (Adviescentrum voor Studenten) (09/331 00 31), Studentenadministratie en Studieprogramma's (including the enrollment office) (09 331 00 99), all located in the UFO, Sint-Pietersnieuwstraat 33.
Update: all issues solved.

Due to maintenance works SAP (PRD) and Apollo will be unavailable on Friday 23.10 from 6:30 p.m. to 6:45 p.m. Please log off beforehand.

Due to hardware trouble the DICT scansystem is temporarily down. We are working on a solution.

Due to maintenance works SAP (PRD) and Apollo will be unavailable on Friday 2.10 from 5:30 p.m. to 10:30 p.m.

Due to maintenance works SAP (PRD) and Apollo will be unavailable from Friday 25.09 5:30 p.m. until Sunday 27.09 9 p.m.

Due to a power outage at the rectoraat a large number of UGentNet services could not be reached. This will be resolved as soon as possible. We keep you posted here.

Update: By 11 a.m. most services should be available, except for the network shares.
Update 11:08 a.m.: The shares on moonrock en shares1 are available.
Update 12 a.m.: all issues solved.

Due to the huge success of the free orderable UGent pocket agenda, the www.UGent.be portal site may be slow or timeout. Please refresh (reload) your current browser page or try again later.

There is a problem with the DNS-server 157.193.40.42. As a result surfing to websites outside the UGent domain may not be possible. We are working on a solution.
Update 27.05.2009: solved.

Due to maintenance works SAP (PRD) will be unavailable on Thursday evening from 6 p.m. to 10 p.m.

Saturday 9.05.2009 (6-8 p.m.): due to maintenance works VPN authentication may fail.

In the past 24 hrs updates of account and personal information have not been entered in the LDAP. As a result, changes to personal of personnel data may not show (in the phonebook) or may not be activated (e.g. permissions on software or shares).
Update 8.05.2009: account settings for students have been fixed. For personnel: permissions on software downloads will be fixed by 9.05.2009; account settings by monday 11.05.2009

Due to a connection overload, sending and receiving e-mails may be delayed. The delay affects e-mail clients as well as webmail. We are working on a solution.

Establishing a VPN-connection may fail, due to DHCP problems. We are working on a solution.
Update: solved.

Do NOT open emails from:e-cards@americangreetings.com with subject: You have got a new E-Card from your friend!: they contain the Trojan.Win32.Buzus virus. Do NOT click any of the links in this mail. Please delete these emails rightaway. We are working on a solution to filter them from incoming mail.
Update: the filtering is active.

If you do not succeed in logging in and do not get past the login screen, please go back to the previous page and retry logging in from there.
A solution is underway.

There are still phishing messages being sent to UGent e-mail adresses. It goes without saying that you don't reply to these messages. UGent will never ask you to pass on this kind of (user) details!
There's every chance that this scenario will keep repeating itself for a little while. From the DICT Department we always take the necessary measures to stop any replies to this kind of messages (messages are removed by means of a filter).
More info.

At this moment, there is a general e-mail problem, the cause is not clear and is being looked into. The problem will be solved as soon as possible.

A wireless connection through UGentWPA or from another university or institution via eduroam can now only be established by means of EAP-TTLS/PAP. PEAP is no longer supported. For more information, see the description for the different platforms.

SAP will be unavailable until Monday.

At this moment, there is a general VPN problem, the cause is not clear and is being looked into. The problem will be solved as soon as possible.

UPDATE The problem has been solved, a problem on the DHCP server caused the VPN problem.

On Thursday evening 28.08.08 between 17:30 and 18:30 the Moonrock server is to be moved. Because of this personal and shared networkdrives on Moonrock will be temporarily unavailable. Personal and shared network drives on other servers, such as allserv, shares1, samba1, webhost etz. will remain available as ever.

For a short time several UGent e-mail servers generated errors, because of which certain users were not able to log in to their mailboxes.
The problem was solved very quickly.

There are still phishing messages being sent to UGent email adresses. It goes without saying that you don't reply to these messages. UGent will never ask you to pass on this kind of (user) details!
There's every chance that this scenario will keep repeating itself for a little while. From the DICT Department we always take the necessary measures to stop any replies to this kind of messages (messages are removed by means of a filter).

The same phishing message (see below) is circulating again, but now translated in other languages. It goes without saying that you don't reply to this message. Measures have been taken to remove any replies to this e-mail.

A false message was sent to several UGent users, asking them to confirm their passwords and usernames. We would like to stress that this is a false message. Please do not reply to it. To prevent log-in data from being passed on, a central filter was established (at 10:30 PM), as a result of which the replies to this e-mail message will be removed automatically. People who use e-mail from home, via the smtp server of their provider, will not be blocked of course. Below you will find the message concerned:

Date:   	Wed, 16 Jul 2008 13:16:40 -0600 [09:16:40 PM CEST]
From:  	"UGENT.BE UPGRADE" 
To:  	undisclosed-recipients:;
Reply-To:  	technical-upgrade-team@live.com
Subject:  	Upgrade Your Ghent University E-mail Account Now!
Headers:  	Show All Headers

Dear ugent.be e-mail owner,
 
This message is from ugent.be messaging center to all
ugent.be e-mail owners. We are currently upgrading our
data base and e-mail center. We are deleting all unused
ugent.be e-mail accounts to create space for new ones.
 
To prevent your account from closing you will have to
update it below so that we will know its an existing
account.
 
CONFIRM YOUR E-MAIL BELOW:
Name:.................
Email Username :.....
EMAIL Password : ................
Country or Territory : ..........
 
Warning!!! E-mail owner who fails to update his or her
e-mail within Seven days of receiving this warning will
risk losing his or her e-mail account permanently.
 
Thank you for your understanding.

ugent.be team
ugent.be BETA.


------------------------------------------------------------------------------
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details 

As part of the migration of several mailservers, for a number of mail users there will be two short interruptions (10 minutes max each) on Wednesday 16 July.
In case of problems we advise to restart the email client.

Following a DNS problem the Google website (and other, derived websites) is not available inside of Belnet (and as a consequence inside of UGentNet). The problem will be solved as soon as possible.
Update 11:35: google available again.

Due to repairs, the power will be cut and the network will be down for approximately half an hour this afternoon (2:30 PM till 3:00 PM) in the following buildings:
- PPD
- Home Vermeylen
- Home Heymans
- Home Fabiola
- Overpoort

More info on:
http://lists.debian.org/debian-security-announce/2008/msg00152.html en
https://lists.ubuntu.com/archives/ubuntu-security-announce/2008-May/000705.html

We are experiencing problems with webhost.ugent.be. The cause for this is still unknown. Webpages and webhost will remain offline for an undetermined time. More details later.
10:10 - Problem solved

This afternoon webhost.ugent.be will be offline for ten minutes because of the installation of security upgrades. Personal websites and websites of faculties, labs, research groups, congresses and the likes will not be available.

There is a general VPN problem at the moment. The errors are error 734 on a Windows VPN Client and error 433 on the Cisco Client. The problem is being looked into and will be solved as soon as possible.
Update 14:05 Problem solved, there was a supposed problem with the dhcp server.

The delivery of (replacement) batteries by Dell for the notebook Latitude 120L is being delayed. We are expecting the first delivery in the course of March 2008.

For technical reasons, we recommend strongly to use the Cisco Client to set up a VPN connection.
From now on, those who connect via Cisco (or another IPSec client) will have connection speeds up to 4 Mbps, as opposed to 0.75 Mbps for PPTP (the Windows VPN client) users.
Those who are already using the Cisco VPN client (IPSec) can best check whether rtrvpn.UGent.be is configured as the host and not 157.193.46.4. For PPTP connections only 157.193.46.4 can be used. In time, PPTP will be done away with.

Our university recently got partnered with eduroam.
As a consequence all UGent students and members of staff can obtain access to the internet in other (university) establishments that are partnered with eduroam.
Furthermore, users from other establishments that are partnered with eduroam can obtain a wireless internet connection inside of UGent. More info at http://www.eduroam.UGent.be

Because of a software with Belnet the internet will be temporarily unavailable.
The interruption will take 5 to 20 minutes.
The interruption will take place between 7 and 10 a.m.
Update 10:50: The network is still not fully operational, because of which you can experience some slackening.

To connect several computers in a UGent studenthome, you can only use a REGULAR switch or hub, NO router (with or without a wireless access point). A router is not allowed, as it can can cause network problems when connected in a wrong way.

On the following dates, upgrades of the UGent mailing systems have been planned:
- Mo 5 Nov between 12h and 13h: shared mailboxex
- Mo 5 Nov between 19h and 21h: mailservers for students
- Tu 6 Nov between 19h and 21h: mailservers for staff
Each mailbox will be interrupted for a maximum of 10 minutes.

Due to adjustments to the local network infrastructure, the network at Home Boudewijn will be down for a certain amount of time on October 2th and on October 4th at Home Bertha.

Due to adjustments to the local network infrastructure, the network at Home Fabiola will be down for a certain amount of time on September 25th and on September 27th & 28th at Home Vermeylen.

.

Due to adjustments to the local network infrastructure, the network at Home Heymans will be down for a certain amount of time today and tomorrow, September 21st, at Home Astrid.

Friday night mail.ugent.be will be temporarily unavailable from 18:00 till 19:00 because of a technical intervention. As a consequence you will not be able to check your UGent mailbox, neither via the webmail interface, nor through an e-mail program via IMAP or POP.

For security reaons some changes have been made regarding PPTP. As a consequence non-encrypted tunnels can not longer be used. 40 bit encryption, as well as CHAP and PAP have been disabled.
Concretely the default VPN Client does not function anymore on Win95/98/ME and on a number of Mac OS's. For these operating systems we recommend using the Cisco VPN client.

Tommorow morning at 8:00 Tarzan.UGent.be will be shut down permanently. Those who haven't adjusted their settings yet, will no langer be able to receive e-mail. If you haven't done so yet, we recommend you to adjust the settings of your personal UGent mailbox as soon as possible.

The studwww server where the students' websites are located and that has been down regularly lately, will be replaced by the end of this week.
Update We 10.05: the new server for studwww is operational.:
Studwww is now being hosted on a Solaris 10 platform, including Apache2 and PHP4. PHP was compiled with the same options as on the previous Solaris 8 platform. Apache2 was compiled with suexec and the suphp module.
This implies that the students' websites will be implemented under their own userIDs. If your website experiences problems with CGI or PHP scripts in this new environment, you can best have a look at the following information:
CGI: http://httpd.apache.org/docs/2.0/suexec.html#model
PHP: the php scripts (and directories) must not be writeable for group and other users.
We are aware of the fact that certain applications will not function anymore. If these applications don't entail consequences for the safety of the server, we are prepared to investigate the problem and possibly solve it.
As every website is implemented under its userID, we can perfectly monitor the server and every abuse will be traceable. If the abuse is deliberate, we will impose sanctions. If it was deliberate, the student's website will be closed down until the student has made the adjustments to secure his website.

14:35 Studwww, the server that contains all student websites, is down again (this morning the server was down as well). Update(14:50) Server up again but slow.
Perl scripts have been disabled and as a consequence some applications are not available until further notice.

It is possible that you will encounter problems with the students' websites, the so-called studwww pages. There has probably been some abuse with perl scripts and because of this we have switched off perl temporarily.

From 14:00 the shared mailboxes (these are situated on tarzan) will not be available because the tarzan server will be relocated. All e-mails will be delivered after the interruption.
Personal mailboxes are already situated on the new e-mail infrastructure. People who have already changed their settings will not experience any problems. We advise you all to adjust the settings for your personal UGent mailbox, if you have not done it yet.
In adition, it is advisable to restart your e-mail client.
Update:The interruption will take some more time, probably until 16:30.

Because of a migration Studwww/eduserv will be offline from 14:30 until 17:30 on Monday of next week.
Update 19 maart (16:05): studwww/eduserv will remain offline for a bit longer
Update 19 maart (17:00): studwww/eduserv is online again.

Recently DICT started to offer the possibility to connect wireless to UGentNet in a number of studentrestaurants and cafetaria from the university. This means you can connect your portable on these locations to UGentNet and obviously also the Internet.
It concerns following locations: restaurant Astrid, cafetaria Ardoyen (Zwijnaarde), cafetaria Blandijn, De Brug, restaurant Dunantlaan, cafetaria Ledeganckstraat, restaurant Merelbeke en restaurant Overpoort.

One of our new mailservers has been put on the "reputation list" of Belgacom. Because of this all e-mail traffic from UGent to Belgacom/Skynet addresses will be considered as spam and will be rejected. This problem is being tackled and will be solved as soon as possible. Between solving the problem here at DICT and updating the Belgacom "reputation list" some delay can be observed.

Today and tomorrow: maintenance works mail relay infrastructure.
During the maintenance works the delivery of e-mail could be delayed.

Because of a problem with webhost webpages will not be available, supposedly until this afternoon.
Update 13.30h: Webhost is available again.

Since yesterday evening, the log-in on the new mail infrastrucure has again become a source of problems for a number of students and members of staff. The problem is being looked into and will be solved as soon as possible.

Because of improper use of an application inside the faculty Psychology and Educational Sciences, DICT has created a new password for a number of users. The new account data will be sent to the home postal address via regular mail. For more information you can contact the DICT Reception Desk by telephone (09/264 4745).

New problems occur at log-in on the mailsystem for students and new staff members.
The problem is under investigation and will be solved as soon as possible.
Update (11.50h): To those still experiencing problems at log-in, we'd like to ask to contact the helpdesk.

Since yesterday evening there have been problems with logging in on https://webmail.ugent.be/mail for students and new members of staff. The problem is under investigation and will be solved as soon as possible.
update (13:15): the problem should be solved.
update (13:50): again the same problem.

In clear terms, students can now only check their mailbox via the new new e-mail infrastructure.

Today the proxyserver is switched off. Users using the proxyserver proxywww.ugent.be will have problems with surfing.
In Internet Explorer, the proxy can be switched off via Tools - Internet-options - Connections - LAN-settings. Switch off all options in Proxyserver.
In Mozilla Firefox the proxy can be removed via Tools - Options - General - Connection Settings. Choose the first option.

Because of an update and reboot of the eduserv server the students' personal websites on studwww.ugent.be will not be available during 15 minutes. Other functionalities on eduserv will not be available either.

The personal networkdrives one eduserv will be migrated. You will be able to retrieve your files by mounting your networkdrive via Files. After the migration the networkdrive on eduserv will only contain your personal website.
Update (4.10): all personal networkdrives have been succesfully migrated. From now you will have 100MB diskspace on your personal networkdrive.

Click here for more information (red frame)

A problem is occuring with both webmail as the student mail server. The problem is currently being examined and solved ASAP.

2.50 PM - UPDATE: Problem solved

Within the scope of the renewal of the e-mail infrastructure there will be maintenance works on Friday night 25.08 and Saturday 26.08. During the maintenance works the delivery of e-mail could be delayed.

On Wednesday 16 August UGent launches its first notebook campaign. You can purchase a notebook of the type Dell Latitude 120L from 765 euro. Orders and further information can be found at helpdesk.UGent.be/notebook/en

On 31.08.2006 the proxyserver will be switched off. Users using the proxyserver proxywww.ugent.be after that time will have problems.
In Internet Explorer, the proxy can be switched off via Tools - Internet-options - Connections - LAN-settings. Switch off all options in Proxyserver.
In Mozilla Firefox the proxy can be removed via Tools - Options - General - Connection Settings. Choose the first option.

Due to problems on subnet 71 & 80 the exchange server, software.UGent.be, iText, etc. cannot be reached.
The problem is being examined.

5.15 PM - UPDATE: Problem solved

03.25 PM: It's impossible to launch applications via Athena. The problem is currently being examined.

Due to operations in the server room of the library all library applications will not be reachable during the largest part of the day.

Because of a temporary problem with connections to the LDAP server, you may experience problems when logging in to Minerva. You will also see error messages in webmail. The probleem is currently being examined and will be soon as soon as possible.

There was a temporary problem with the VPN connections. Verification of username and VPN password was temporary unavailable and therefore error message 691 was produced when trying to log in with the Windows VPN Client. Problem was solved around 4:35 PM.

Tuesday 21.03.2006, between 07.00 and 09.00 AM, an essential upgrade on all backbone routers of the BELNET Network is planned.
This operation has as a consequence that the network will be interrupted for a duration, as expected, between 1 and maximum 10 minutes.

We have received new (temporary) licence codes for SPSS. This will be valid until 01.07.2006.
The codes can be found in the file \\software.ugent.be\export\SPSS\readme.txt. So, first you will have to map the networkdrive \\software.ugent.be\export.
How to install the new codes:
The SPSS licence code can be adjusted by starting up the following program: C:\Program Files\SPSS\licrenew.exe
Follow the instructions on the screen.

Following the previously reported hardware problems on Tarzan, there will be maintenance works on the Tarzan server on Tuesday night the 28th of february, from 6:00PM till 7:00 PM.

Parts of the hardware on the Tarzan server crashed Wednesday evening (22.02.2006). Because of this, the Tarzan mailboxes and the IMAP server for members of staff are unavailable. In the course of this Thursday morning (23.02.2006) the problems should be solved.

Update [23.02.06 6:00 PM]: Repair of the hardware error not finished yet. Tarzan mailboxes for members of staff probably available in the course of Thursday morning (23.02.2006).

Update [23.02.06 11:45 AM]: Mailboxes staff available again.

On Saturday 28.01.06 the announced maintenance was completed on the fileserver moonrock.

On Monday 30.01.06 an extra intervention is planned. This is planned between 18:00 and 20:00. Due to this, home drives (H:-drive), shared network drives on moonrock and software-distribution will be unavailable. These drives are mainly used by staff from the central administrations. Also, the software distribution on the server software will be out of order during this intervention.

We have received new (temporary) licence codes for SPSS. This will be valid until 31 March 2006.
The codes can be found in the file \\software.ugent.be\export\SPSS\readme.txt. So, first you will have to map the networkdrive \\software.ugent.be\export.

How to install the new codes:
The SPSS licence code can be adjusted by starting up the following program: C:\Program Files\SPSS\licrenew.exe
Follow the instructions on the screen.

Maintenance works on eduserv and allserv - see message 14.12.2005 - are finished. Because of this, the personal networkdrives (Homedrives or H:-drives) were not accessible. You may have noticed this when starting an application on the Athena platform. The maintenance works started Saturday 17.12 around 6:40 PM and were finished on Sunday 18.12 at 8:00 AM.

Around 5:00 PM there will be an update of the kernel on webhost, which wil cause webhost to be offline for five minutes

Problem solved, scripts should function normally. (2:00 PM)

There has been an upgrade on the webhost server, that causes problems with scripts on websites. The problem is being investigated and will be solved as soon as possible. (10:00 PM)

Security updates will be performed on the SAMBA server for eduserv and allserv on Saturday 17.12.05. This implies that from 5 PM till 12 PM the file-service nor interactive log-in will be available.

Update 21 October:
10:40 AM: Eduserv will be operational at the earliest tonight.
1:45 PM: The Eduserv crash did not result in any data loss. In addition, e-mail messages that have been sent since the crash will be put in a queue and will be delivered later. Before 5:00 PM there will be a new status update.
5:00 PM: We expect Eduserv to be operational again from 6:00 PM tonight.
11:00 PM: We expect Eduserv to be fully operational by tomorrow morning.

Update Saturday 22 October
11:00 AM: Eduserv fully operational
7:50 PM: All E-mails delivered.

• interactive log-in
• connecting with the personal directories
• the use of e-mail