announcements

Announcements

maintenance work on UGent Exchange servers  [11.8.2017]
This weekend, maintenance work is scheduled on the UGent Exchange servers. Short breaks in the service may occur.

Sharepoint unavailable from 13:00 till 14:00  [7.4.2017]
This afternoon from 13:00 till 14:00 an upgrade will be performed on sharepoint.ugent.be and will be temporarily unavailable. Sharepoint2013.ugent.be will remain available.

Services back online  [23.3.2017]
All services are back online. If you still have problems please inform us. We apologize for the caused inconvenience.

  [23.3.2017]
We currently have problems with different services such as homedrive, shares, telephone calls,...

Update for (OpenScape) UC (Unified Communications) users  [22.9.2016]
On Athena only Office 2016 is available. UC is no longer integrated in Outlook 2016. Please use the UC web client via https://uc.ugent.be

GitHub upgrade on Monday September 26th  [22.9.2016]
On Monday September 26th, 2016 UGent GitHub will be unavailable between 8pm and midnight due to a major upgrade

Upgrade UGent GitHub  [21.9.2016]
On Monday September 26th, 2016 UGent GitHub will be unavailable between 8pm and midnight due to a major upgrade.

MS Office on Athena  [19.9.2016]
Microsoft Office 2010 is no longer available on Athena. Please use Office 2016.

Exchange configuration update  [19.8.2016]
Friday August 19th at 5pm the security for SSL/TLS in Exchange will be updated to a more strict policy. Possible result could be some clients might occur a temporary disconnect. Our apologies for the inconvenience this might cause.

Exchange problems  [23.6.2016]
Since last night problems occur connecting to the mailenvironment for employees. Many mailclients can not connect. We are working on it. Communication via Twitter (@DICTUGent), Yammer or Skype for Business.

Office 2016 on Athena for staff  [16.6.2016]
Office 2016 is available on Athena for all staff in the folder 'Office\Office 2016'. Tip: add Office 2016 to your "MyAthena" folder. How? See : helpdesk.ugent.be/athena/en/gebruik.php#myathena

Install Office 2016 on your personal PC or laptop - for staff and students  [16.6.2016]
Via Office 365, you can install Office 2016 on your devices at home. How? See: Office365

SharePoint 2013 unavailable Friday 03/25 17.00-17.30  [24.3.2016]
SharePoint 2013 shall be unavailable Friday 03/25 17.00-17.30 due to maintenance

Difficulties calling mobile phones  [22.3.2016]
Don't call. Use texting or social media. Network is getting saturated #Brussels

Digitek unavailable  [21.3.2016]
Digitek is temporarily unavailable. More news to follow.

Problems with authentication to Outlook  [28.1.2016]
Problems with authentication to Outlook (local and Athena) to Exchange. OWA and mobile clients have no problem. Use http://owa.ugent.be .

Problems to reach external websites  [25.1.2016]
There are problems reaching external websites for the moment. The problems are caused by our provider, Belnet, and will be solved as soon as possible.

filer.ugent.be down  [22.1.2016]
Due to unforseen hardware issues the server filer.ugent.be will be unavailable until monday.

Eduroam with iOS 9 and Mac OS X - workaround  [21.9.2015]
The most recent updates of Apple (iOS 9 en OS X 10.11) require new security standards which need downloading a config file. See helpdesk.ugent.be/eduroam/en/

Exchange maintenance on Thu 30th of July  [30.7.2015]
Thursday 30th of July from 5pm maintenance will be performed on the Exchange platform, the mail infrastructure for employees. There could be temporary interruptions.

Athena maintenance on wed 29th of July  [29.7.2015]
Wednesday 29th of July from 5pm maintenance will be performed on the Athena web interface. There will be a temporary interruption.

After this Athena will be available from anywhere through https://athena.ugent.be. The use of AthenaX or VPN connection will no longer be required outside the UGent network.

SharePoint 2013 maintenance on 27th and 28th of July  [16.7.2015]
On Mon 27/07 and Tue 28/07 maintenance will be performed on the following servers for the installation of a new SharePoint version:

- https://sharepoint2013.ugent.be
- https://mysharepoint.ugent.be

This means that your SharePoint site will be unavailable during that time.

During that period, SharePoint users will see a customized Web page with a maintenance message.

VPN Cisco AnyConnect problem  [12.2.2015]
"Failed to initialize connection subsystem"

The cause of this problem with Cisco Anyconnect is a Windows update.

Solution: Close the Cisco AnyConnect Window and the taskbar mini-icon
Right click vpnui.exe in the 'Cisco AnyConnect Secure Mobility Client' folder. (Most likely 'C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\')
Click on the 'Run compatibility troubleshooter' button
Choose 'Try recommended settings'.
The wizard suggests Windows 8 compatibility.
Click 'Test Program'. This will open the program.
Click on Next.
Choose 'Yes, save the settings fort his program'
Some people may need to repeat the above steps for vpnagent.exe. That is the local service that supports the client user interface.

Another solution is to uninstall the update. Underneath you can find the procedure to do so.
First, you need to disable automatic updates. This to make sure Windows won't reinstall the update at every boot.
1) Go to Control Panel > System and Security > Windows Update.
2) At the left choose 'Change Settings'.
3) Under Important updates choose 'Check for updates but let me choose whether to download and install them'. Confirm your choice by clicking 'Ok' at the bottom.

Now you can uninstall the update.
1) Go to Control Panel > Programs > Programs and Features.
2) At the left, choose 'View installed updates'.
3) In the 'Microsoft Windows' group, look for the update named 'Update for Microsoft Windows (KB3023607)'.
4) Click this update and choose 'Uninstall' at the top.

After a restart of your PC, without installing updates, Cisco Anyconnect should work again.

Update KB3023607 is packaged by Microsoft in a cumulative update called KB3021952. Don’t install this update, because it will reinstall KB3023607.

WiFi/Eduroam not available Saturday between 16:00 and 17:00.   [5.12.2014]
WiFi/Eduroam will not be available on Saturday, December 6th between 16:00 and 17:00 due to an update of the wireless controller.

Phasing out SSID "UGentnet"  [1.12.2014]
DICT will phase out the use of the SSID "UGentNet". Which means that the SSID will no longer be available. The locations where UGentNet is currently least used, will go first. Please consult: Phasing out SSID "UGentnet"

epurse maintenance between 14h and 14h30m on 17-oct  [17.10.2014]
On Friday 17-oct-2014 epurse.ugent.be will not be available between 14:00 and 14:30 due to maintenance.

The epurse.ugent.be server will not be available due to an update of the software  [8.10.2014]
The epurse.ugent.be server will not be available on Wednesday, October 8th 2014 due to an update of the software.

Interruption Webapps (tokyoap1 en tokyoap2) server on 3.10 starting at noon  [3.10.2014]
The following applications will be temporarily unavailable Friday from 3 October 12am Nieuwe UGent-kaart uitreiken (DPO) Campuskaart uitreiken (DPO) Duplicaat UGent-kaart uitreiken (Permanentiecentrum) Alumnidatabank (DBZ) Profielfoto (DBZ) Kringloopwinkel Picket (DICT) Proefhoeve Sleutelbeheer Bezoekerskaart Move-on Different applications for DOZA including event manager Different applications for DOWA, especially reports We try to keep the intervention as short as possible We will notify you when the server is running again.

Blocked accounts because of sending spam  [18.8.2014]
This weekend there are several accounts abused for sending spam. These accounts have been blocked for security reasons and assigned a new password.

Length passwords possible from 8 to 40 characters   [8.7.2014]
A password is now composed of 8 to 40 characters.

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