Apple hardware, accessories and service: Lab9 Pro

List of all framework contracts

About

Ghent University concluded a framework contract with Lab9 Pro for the purchase of Apple hardware (including accessories) and related services. Like the framework contract for Windows and Linux equipment, this agreement also has a mandatory character. In concrete terms this means that all UGent staff must purchase their equipment from Lab9 Pro via the framework contract. However, it remains possible to obtain an exception to this in specific cases and upon justified request.

Which devices

The framework agreement covers Apple's full product range. So it's possible to purchase Macbooks, iPads, iPhones (only for use on the job) as well as accessories and Apple Care products via Lab9 Pro.

Advantages

For each 'product family', Lab9 Pro offers an additional discount on top of Apple's education price. In addition, Lab9 Pro – whether or not for a fee – offers additional support for Apple users.

Product family Minimal discount
percentage
MacBook Pro 11,50%
MacBook Air 11,50%
iMac 10%
Mac Pro 9%
Mac mini 9%
iPad Pro 4%
iPad Air 4%
iPad 5%
iPad mini 4%
iPhone 12 Pro 2%
iPhone 12 4%
iPhone SE 2%
iPhone 11 3%
Pro Display XDR 3%
Accessoires Apple 8%
AppleCare 32%

How to order

Repairs

Repairs (within and outside the warranty period) can be registered on the Lab9 Pro service portal.

Theft

In the event of theft, a report must be made to the police. They will need the serial number of the device for this. It is therefore good to write down the serial number immediately after receiving the device. Check here where you can find it.

Private purchases

Private purchases by staff members and students are not covered by this framework agreement.

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