DICT Helpdesk

Mobile telephony: Professional UGent subscription

Situation

From 1 March 2021, Ghent University will apply a new working method to be in order with the tax bill of smartphones, mobile phones, tablets and internet and communication costs.
You can find all information on this at www.ugent.be/intranet/en/human-resources/financial/benefits.htm.

Practically, a distinction is made between

Service telephone: this is a telephone used exclusively for employment, the finance department must be give approval for this. The costs of this are fully covered by UGent.
Mixed-use device, work/private: ‘benefits in kind’ is applied - see below for details.

What?

For UGent staff
€ 1,21 incl. VAT subscription costs
Free communication between fixed and mobile subscriptions from AUGent and UZGent
Monthly and automatic invoicing via SAP for service phones and up to €50 for benefits in kind
Price list mobile telephony (Dutch only) from 01.02.2022

How to apply for a professional UGent subscription?

Via the request form (Dutch only).

Depending on the situation, please provide the information below:

Existing number at Proximus	New number	Number with other operator
GSM number + SIM card number (starts with 21) Name of the user Budget place and fund Type of device (eg. mobile, tablet, ...) Transfer form (Dutch only) (Only fill in paragraph 1 and sign it)	Name of the user Budget place and fund Type of device (eg. mobile, tablet, ...) How you would like to receive your sim: DICT sends your sim = address needed You pick up your sim at the DICT ServiceDesk after making an appointment at https://servicedesk.ugent.be/	Step 1: Request transfer to Pay & Go via a Proximus point of sale while retaining the number or request one from teladmin@UGent.be (+) Step 2: See 'Existing Proximus number' + add customer number from your current provider in your mail to Teladmin (+) How you would like to receive your sim: DICT sends your sim = address needed You pick up your sim at the DICT ServiceDesk after making an appointment at https://servicedesk.ugent.be/

Plus:

Service extension: approval of the Finance Department (Dutch only) add (DFIN).

How to terminate a professional UGent subscription?

A professional UGent subscription can be canceled at any time using the request form (Dutch only). You have the choice to completely stop the number or to convert it to Pay & Go while retaining the number.

Info Mobile data communication

Activated by default for all professional UGent subscriptions

Track your data usage via the 'MyProximus' app. You log in with 4G in the app. The app then immediately knows your call number and can show you the correct data.

Abroad, this information is indicative.

Data communication

By default, Pay as you use is activated (PAYU): € 0,03025 incl. VAT /MB
Use the request form (Dutch only) to request a new dataplan.

Price list mobile telephony (Dutch only)

Data usage limits (introduced from the ruling)

Standard: € 60 incl. VAT / month national
Standard: € 60 incl. VAT / month international

Cancellation of one or both limits can be requested by mail to teladmin@ugent.be
Within these limits, Proximus will, depending on your data usage, send you text messages with information about your data usage.
These do not further affect your data usage as long as you have not exceeded the limit of € 60.

What to do with high bills?

In case of high professional foreign call costs, please contact teladmin@ugent.be
Use WIFI as much as possible (UGent, hotels, …).
Switch off 3G or 4G as standard and only switch it on if you do not have a WiFi range and you still want to be active on the internet.
Take out a data plan that is adapted to your data usage.

WIFI on the UGent

The priorities for the further development of WiFi at UGent are determined in consultation with the ICT Users' Committee. Consult your Faculty representative in this committee to register needs or obtain further information

Benefits in kind (entered from the ruling)

Invoices < € 50 incl. VAT / month: You will receive a green bill (PDF via email at your UGent email address) with details of your calls, SMS and data usage.
Since your consumption is below € 50, your personal invoice will be € 0.

Invoices > € 50 incl VAT / month : you will receive a green bill (PDF via email at your UGent e-mail address) with details of your calls, SMS and data usage.
The portion of your consumption above € 50 will be billed personally by Proximus.

Payments to third parties: Sending SMS messages for, for example, paying a parking ticket and making calls to special numbers (eg: 0900, 070, 071, …) are always fully invoiced in person.

More information about the ruling (Dutch only).

If you wish, you can pay this invoice with Zoomit (from Proximus).

In case of non-payment of the invoices

You will receive a reminder SMS 10 days after the invoice has expired
If the invoice amount is less than € 50, you will receive a text message after 8 days, again 14 days later and if you still did not pay, you will receive a letter informing you that if the payment has not been made after 2 weeks, your number will be closed.
If the amount is more than € 50, you will receive a reminder letter after 8 days in which you are informed that, if the payment has not been made after 2 weeks, your number will be closed.

If you have a question or a problem with your invoice, please contact teladmin@ugent.be stating customer number, invoice number and problems.

Additional information?

Request a new, change or cancel your phone subscription: request forms (Dutch only)
Ruling : helpdesk.dfin@ugent.be
VAA and impact salary: salaris@ugent.be
Customer service Proximus: for questions regarding the PIN code, PUK code, blocking of a number in case of loss or theft of the device or voicemail and telephone settings
- Via GSM in the interior: 6000 (Nederlands) 6060 (Frans) 6030 (Engels)
- Via GSM abroad or via landline: +32 475 15 6000 (Nederlands) +32 475 15 6060 (Frans) +32 475 15 6030 (Engels)