You can check the available space on your shares using the following method:

Open a command prompt


 

Type the following command in the command prompt: fsutil volume diskfree \\files.ugent.be\username\shares\sharename Replace 'username' with your username and 'sharename' with the name of the share for which you want to see the available space.

Below, you will find the result.

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Any UGent staffmember who is user of a share can add new users or remove users on that share. 

Use the DICT self-service tool for this : https://dict-selfservice.ugent.be/
The modifications are processed and active several times per half day.

If there is a local ICT contact in your department this person can also do this task.

 

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If you get the message when saving new files that there is not enough space left, you can ask to increase the storage space.

Send an email at the website https://helpdesk.ugent.be/helpme/en/
Request for an increase in storage space. 
Make an estimate of the necessary space for the coming year. 
Motivate the request for extension and do not forget to mention the share name.

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There are back-ups enabled (snapshots). These snapshots consumes also storage space.
So if you delete data today only after 3 months this will have effect on the available storage space.

More storage space ?

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Issue with File Sharing in macOS

There is a known issue with file sharing in macOS. For more details, see: https://lists.samba.org/archive/samba/2025-March/251261.html.
A workaround is available until a permanent fix is released:

1. Open Finder.
2. Press Cmd + K.
3. Enter one of the following addresses, depending on your needs:

• For your personal home directory:
  smb://files.ugent.be/<uid>/home

• For shared folders:
  smb://files.ugent.be/<uid>/shares/<sharename>

• For web-shared folders:
  smb://files.ugent.be/<uid>/www/shares/<websharename>

Replace <uid>, <sharename>, and <websharename> with your own information.

If this method does not work for you, we recommend using the File Explorer in Athena as an alternative.

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See Storing and backing up data

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See Mounting network drives

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