Incidents and planned changes
| 29-04-2025 | Due to technical work, all SAP applications and SAP MyApps will be unreachable on Wednesday 30/04 between 5.30pm and 6pm. |
| 25-04-2025 | There are currently problems with the Athena software platform (error message: ‘Invalid time found in JWT. Please contact your administrator' after logging in). |
| Update: fixed. | |
| 18-04-2025 | Due to a necessary maintenance, all SAP applications and SAP MijnApps will be unavailable from Friday 25/04/2025 16h until Saturday 26/04/2025 14h. |
| 07-04-2025 | Harmful attachments and links will now be immediately removed from incoming emails. The emails themselves are no longer blocked but end up in your ‘Junk email’ folder, marked with a warning. |
| 25-03-2025 | We expect that multiple e-mails sent on 19/03 or 20/03 did not arrive and may have disappeared. To be clear, this mainly concerns e-mails that were sent from an external e-mail address to a UGent e-mail address and, to a lesser extent, e-mails that were sent from a UGent e-mail address via an application other than Outlook. So there was no impact on e-mails sent via Outlook between UGent accounts in this period. |
| 28-01-2025 | Devices equipped with an ARM cpu (rather than Intel or AMD) cannot print via Ricoh secure print because no print drivers exist for this cpu architecture. Colleagues with such devices can only print via Athena. |
| 20-09-2024 | New students who did not receive their activation email can request the details via myaccount.ugent.be. |
| 03-05-2024 | UGent's password policy stipulates that you must change your account's password every year. If your password hasn't been changed in a long time you will receive a notification via e-mail. |