With the self-service password reset, you can reset your password yourself from the login page.

This uses the authentication methods set up for multi-factor authentication (MFA) on your account:

• Resetting a password requires 2 different methods
• Check which authentication methods you have set up and add to them if necessary
• Accounts that have only one other authentication method besides the password will be asked to register an additional method (a private email address or an additional MFA method)

How does a password reset work?

On the login screen, choose "Forgot my password":

On the "Get back into your account" screen, enter the captcha (tip: choose another one with the arrows or use the read-aloud option):

At "verification step 1", choose a method from your list of set verification methods in the left-hand column:

At "verification step 2", again choose a method from your list of set verification methods in the left-hand column.

The method used in step 1 is no longer visible in the list.

After successful verification, you can choose and enter a new password ("Enter new password") and confirm ("Confirm new password"):

It is not possible to choose a new password that violates the password policy:

Your password was reset successfully:

You will also receive another confirmation via e-mail.

Some verification methods explained

Email my alternate email

A numerical code will be sent to your private email address. Enter the code and click "Next":

Approve a notification on my authenticator app

A notification will be sent to your authenticator app. Enter the displayed number and confirm the notification.