I forgot my password

I forgot my password

Reset password via e-mail (for UGent staff, UZ-staff and students)

A password reset e-mail can be sent to your private e-mail address.
Please note: you can only use this service if you have PREVIOUSLY registered your private e-mail address with UGent.
See Change UGent password via e-mail.

NO private e-mail address registered in Apollo or Oasis? Follow the procedure below.

Over the phone (for UGent staff, UZ-staff and students)

Anyone who has a UGent account can request a new password from Account Management:   09 264 4745

After verification of a number of personal details, you will receive a new password that will be operational within the hour.


Please provide your private e-mail address to our staff. They will send you a reset e-mail.

  1. Check your e-mail and click the link in the reset e-mail.
  2. Follow the instructions to choose a new password.

Please note: you STILL need to REGISTER your private e-mail address after this.