Starter's guide for students

Starter's guide for students

This page offers an overview for new students. Are you a member of staff? Please read the Starter's guide for new staff.


New students (student number of the current academic year) receive their account data at enrollment.


A UGent e-mail address has the form [].
Please note: staff and students use a different e-mail environment, with different settings/usage.

  • Via webmail ( you can immediately manage your e-mail, using any internet connection. (No configuration needed) The configuration of other mail clients is described on
  • The disk space allocated to a student mailbox amounts to 5 GB.

Oasis (education and student administration system)

Oasis is the IT-system that supports the processes and activities concerning the education and student administration. By means of the Oasis web application students can consult information on their enrolment(s), change address and print certificates. It is also the main tool for the management of the curriculum (courses per academic year).

Online learning environment Minerva

At Ghent University, the official electronic learning environment Minerva is used to provide information and course materials and to optimize communication between staff and students.


If you have an account, you can access the UGentNet and the Belgian research network BELNET.

  • Students staying in one of the University Halls of Residence, have direct access to, the helpdesk website, Minerva, Athena en webmail. For all other applications they need to set up a VPN connection to obtain access.
  • On locations, provided that you have a working internet connection, you can establish a VPN connection to get access to UGentNet.
    The VPN connection is required for safety reasons, for example to consult internal information on the helpdesk website and the library website, to mount network drives, etc.
  • In a number of UGent buildings it is possible to connect to UGentNet via "wifi" (wireless).

PC rooms

In all faculties and on a few central locations PC rooms have been set up. Most can be used for both classical sessions and individual study. More info on
Printing, copying and scanning can be done in PC rooms and libraries.

Office 365

Office 365 provides access to the online version of Office 2016 applications, OneDrive for Business (with secure online storage for your files), and a legal Office 2016 download for installation on your own devices.

Athena and software

Having an account allows you to use all software offered on Athena. The software you can use is delivered from central servers and is not installed on your device.

Central disk space and OneDrive for Business

With your account comes central disk space on which you can save files. By default you get 2 network drives:

  1. personal disk space: your "homedrive", H:-drive or G:\home
  2. personal web space; on a webserver, meant for setting up a site: your W:-drive or G:\WWW

To use your network drives you have to "mount" them. How you do this is explained on

OneDrive for Business provides secure online storage for your files. The storage space is managed by UGent.

Personal website

You can set up a personal website: you have personal web space at your disposal and a url of the form []
More info can be found on


DICT stands for 'Department of Information and Communication Technology'. DICT takes care of the management and practical exploitation of the IT and telecom at the University.

The aim is clear: to get students and employees of Ghent University to communicate smoothly with one another and the rest of the (academic) world. Furthermore, DICT offers software and IT applications and suitable IT infrastucture (PC's, printers, networks...).

Department of Information and Communication Technology
Campus Sterre
Krijgslaan 281 - Building S9 - 9000 Gent

Helpdesk DICT

Phone: (09 264) 4747
Opening hours

ICT&O Minerva

If you have a problem with uploading courses or other functionalities in Minerva, please contact the ICTO Helpdesk.

Phone: (09 264) 8570

Ghent University library

For the following matters, please contact the University Library -

UGent portal site (intranet)

For the following matters, please consult the UGent portal site (intranet) -