You can reset your UGent password yourself via https://password.ugent.be/reset. The instructions for resetting your password will be sent to your private email address that we have on record.

If you want to change that email address, you can do so via:

For staff members: Apollo (Staff > My Data > Personal Information > Communication > External Email Address) For students: In Oasis (My Oasis > Contact Information)

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These emails are sent to your private email address through an automated system.

If you didn't receive the mail please visit the accountpage https://myaccount.ugent.be

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First you will have to change your password, this can only be done via password.ugent.be. If you don't know your current password you can request a reset via password.ugent.be/reset

Once you have changed your password you will need to give us a call (+329 264 47 47). We will give you more info on the situation and after that we will unlock your account.

Remark: A lock by entering the wrong password too many times will clear itself after a certain time.

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