After closing your UGent account, you no longer have access to your UGent e-mail. We cannot give you a backup of this e-mail either.
Open the Outlook 2021 Mail program in Athena
We do not modify SPF, DKIM, or DMARC records in our DNS for external email or marketing platforms. This is a deliberate choice to strictly manage and protect our email security, domain reputation, and DMARC policy.
By adding external platforms to SPF or DKIM configurations, we give them the ability to send emails on behalf of our domain. This means that any user with access to the external platform can send emails with a sender address within our domain. At the same time, we trust these external mail servers to send on our behalf. This increases the risk of abuse, phishing, or uncontrolled sends.
Modifications to DMARC configuration mean we no longer have control over DMARC alignment, making it difficult to safely enforce our strict DMARC policy.
We lose control over DMARC reports, allowing the external platform to gain insight into our email flows and internal sending systems.
Each additional party makes the DMARC model more complex and increases the risk that malicious or unwanted emails are seen as legitimate.
Our email reputation is crucial for the delivery of business communications. If an external platform uses poor sending practices (spam complaints, blacklisting), this can negatively impact our domain reputation.
External tools operate outside our managed email environment. This means we have no control over:
Adding DNS records creates additional trust relationships with third parties. This can conflict with internal security policies, audit requirements, or compliance rules.
SPF records have technical limits. Adding multiple external platforms can exceed these limits and cause email problems.
We offer the following alternatives:
You can access your e-mail through your browser or through your own mail application.
Are you using your own mail application? Then first add your UGent Microsoft 365/Exchange account in this application:
For example, at the end of a contract or study period, it may be desirable to save your e-mail for later use in another e-mail application.
Follow Microsoft's guidelines to export your emails, contacts, and calendar in Outlook to a .pst file that you can later import back into Outlook.
Check the following things:
If you still cannot find the e-mail after the above information, be sure to include in a new comment relevant information such as dates (with time if possible), sender address, sender domain, subject, ... along with it.
As an anti-spam measure, Ghent University's email servers use greylisting, among other things, which means that certain emails are first checked and only delivered to your inbox after a short delay.
If, for example, you have requested a one-time code and this code arrives late via email, request a new code immediately and it will usually arrive much faster via email.
The UGent mail servers allow e-mails of up to 25 MB to pass through. However, it is not recommended to send e-mails of such size. Keep the size of an e-mail as small as possible (e.g. by compressing it into a zip file) or make the file available in another way, for example via Belnet Filesender.
