Information about this can be found on : 

Outlook Windows : https://helpdesk.ugent.be/email/shared_add.php#windows
Outlook Macintosh : https://helpdesk.ugent.be/email/shared_add.php#macos
Outlook Mobile :  https://helpdesk.ugent.be/email/shared_add.php#mobile

Webmail / owa.ugent.be : https://helpdesk.ugent.be/email/shared_add.php#owa
Thunderbird : https://helpdesk.ugent.be/email/shared_add.php#thunderbird

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Check if it's not in the spam folder of your email client? For Outlook, that would be https://outlook.office.com/mail/junkemail

Also, add the sender to the safe senders list. To do this, go to https://outlook.office.com/mail/ and refer to the attached screenshot on how to proceed. Open a previous email from the sender, click on the three dots on the right ①, then click on Block ②, and choose 'Never block' ③.

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Having problems sending UGent e-mail? Check your SMTP settings first. In some e-mail clients, the SMTP settings of another e-mail account (Proximus, Telenet, ...) are sometimes incorrectly used to send UGent e-mail. 

As a result, e-mails are not sent. Conversely, emails from other personal accounts cannot be sent using the UGent SMTP settings.

Need help configuring your email app? Check https://helpdesk.ugent.be/email/en/
 

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