After closing your account, you no longer have access to your email. We cannot provide you with a backup of the email.

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Information about this can be found on : 

Outlook Windows : https://helpdesk.ugent.be/email/shared_add.php#windows
Outlook Macintosh : https://helpdesk.ugent.be/email/shared_add.php#macos
Outlook Mobile :  https://helpdesk.ugent.be/email/shared_add.php#mobile

Webmail / owa.ugent.be : https://helpdesk.ugent.be/email/shared_add.php#owa
Thunderbird : https://helpdesk.ugent.be/email/shared_add.php#thunderbird

don't use the new version of outlook, shared mailboxes don't work in that version
so avoid to turn on this

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If you need to create a private email address in Sap My Apps but you don’t have a private email address (from your provider, Google, Hotmail, etc.), you can create one using the following guide.

For creating a Gmail address, we refer to the information from Google itself as this information can change without us having any influence on it. See https://support.google.com/mail/answer/56256?hl=en

If you want to use an email account from MS, the procedure is below (this guide is also subject to changes by MS)

Creating an account Creating an account works like this: Go to login.live.com Click on ‘No account?’ on Create one

• Click on Create New Email Address. (Do you want to link the address? Then type the existing email address that you want to link to the Microsoft account.)
• Type the name you want to use for the new email address. The address ends with @outlook.com. This is already filled in. (If the email address is already in use, a message will appear. Then type a new email address and click Next again.)
• Click on Next.
• Think of a strong password and type the password.
• Click on Next.
• Microsoft wants to receive some more information. Type your first name.
• Click on Last Name and type your last name.
• Click on Next.
• Click on the dropdown menus under ‘Date of Birth’ to fill in the day, month, and year of birth.
• Click on Next.
• If you are linking an existing email address, Microsoft will send a code to the email address that is linked to the account. Type the code from the mail into the ‘Enter Code’ field and click on Next.
• Microsoft wants to make sure that a person is creating the account and not a robot. Therefore, you have to solve a puzzle.
• Click on Next.
• Click on the correct solution.
• Click on Continue.
• The email address and account have been created. You see the homepage of your new Microsoft account.

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Check if it's not in the spam folder of your email client? For Outlook, that would be https://outlook.office.com/mail/junkemail

Also, add the sender to the safe senders list. To do this, go to https://outlook.office.com/mail/ and refer to the attached screenshot on how to proceed. Open a previous email from the sender, click on the three dots on the right ①, then click on Block ②, and choose 'Never block' ③.

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Open your mail in https://outlook.office.com/mail

1. Click on the 3 dots menu (a.k.a. meatballs / falafel)
2. Select the option Save

 

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Having problems sending UGent e-mail? Check your SMTP settings first. In some e-mail clients, the SMTP settings of another e-mail account (Proximus, Telenet, ...) are sometimes incorrectly used to send UGent e-mail. 

As a result, e-mails are not sent. Conversely, emails from other personal accounts cannot be sent using the UGent SMTP settings.

Need help configuring your email app? Check https://helpdesk.ugent.be/email/en/
 

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