Frequently asked questions about e-mail (FAQ)

After closing your account, you no longer have access to your email. We cannot provide you with a backup of the email.
Created: 31 January 2024
Last updated: 31 January 2024 09:51:23
Information about this can be found on : 

Outlook Windows :
Outlook Macintosh :
Outlook Mobile :

Webmail / :
Thunderbird :

don't use the new version of outlook, shared mailboxes don't work in that version
so avoid to turn on this

Created: 8 September 2022
Last updated: 17 November 2023 14:53:12

Check if it's not in the spam folder of your email client? For Outlook, that would be

Also, add the sender to the safe senders list. To do this, go to and refer to the attached screenshot on how to proceed. Open a previous email from the sender, click on the three dots on the right ①, then click on Block ②, and choose 'Never block' ③.

afzender toevoegen aan safe senders
Created: 26 July 2023
Last updated: 19 September 2023 08:54:24
Open your mail in
  1. Click on the 3 dots menu (a.k.a. meatballs / falafel)
  2. Select the option Save
Save mail as eml file
Save mail as eml file

Created: 25 August 2023
Last updated: 24 October 2023 11:56:01
Having problems sending UGent e-mail? Check your SMTP settings first. In some e-mail clients, the SMTP settings of another e-mail account (Proximus, Telenet, ...) are sometimes incorrectly used to send UGent e-mail. 

As a result, e-mails are not sent. Conversely, emails from other personal accounts cannot be sent using the UGent SMTP settings.

Need help configuring your email app? Check
Created: 22 August 2023
Last updated: 22 August 2023 10:36:04