Via Co-Pilot you can log in with your UGent account and use the secure MS Copilot.
Once logged in, a green icon and the name of the logged in user will appear. The entered information and queries are not used to "feed" the AI ​​further. You can read details on Copilot Privacy and Protections | Microsoft Learn

There is also an office M365 Copilot, this is paid and uses all information from e-mails, documents, etc. We do not have licenses for this. But staff members can order a license if their department wants to pay for the license. If you wish to order this, open a new ticket with ICT HelpMe.
 

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For issues related to Trustpunt, please first seek assistance from the Trustpunt administrator: Stephanie Bouckenhove.

If the administrator cannot provide help or is unavailable, create a support ticket. When creating the ticket, refrain from attaching screenshots with sensitive information. If necessary, make any sensitive information in the screenshots unreadable or instead, provide a direct link to the relevant form within the ticket.

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You need to turn off the 'Always keep on device' option in properties of the files/folders.

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Go to your O365 environment using  https://myaccount.microsoft.com/ and log in.

Click on your profile and select 'Sign out everywhere.

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If you get this error message when signing in to your O365 app



Go to Access to Work or School.


And disconnect from UGent

Log back into the O365 app.
 

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Clear New Teams Cache:

1. Press Command + Space and enter Terminal.
2. Type rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
3. Press <Enter>.
4. Type rm -rf ~/Library/Containers/com.microsoft.teams2
5. Press <Enter>.

   Note: If you encounter "Operation not permitted" after executing the above commands, it's likely due to System Integrity Protection (SIP). SIP restricts certain operations to protect system-critical files and directories. To work around this, you will have to disable SIP.

Disable SIP (only if required and first check if the problem is still present in Teams):

1. Restart your device in Recovery mode.
2. Click Utilities > Terminal.
3. Type csrutil disable
4. Press <Enter>.
5. Restart your computer.
6. Repeat "Clear New Teams Cache Step 1 – 5" and ensure that "Operation not permitted" does not appear when executing the commands.

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If you receive a notification that your Office license will be deactivated soon



Open word
Click on your profile in the top right corner and sign out



Then sign in again with your UGent account

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Check in Oasis whether the prospect (future student) has an active welcome-account. You can see this under account-informatie, see screenshot

If the prospect has an active welcome-account, then open a ticket for e-stufi support (M365).
If the prospect doesn't have a welcome-account or the welcome-account is inactive, then it is better to directly contact the Oasis helpdesk helpdesk.oasis@UGent.be

In both cases, please provide all relevant information: prospectnr, e-mail they are trying to login with, error message(s) and/or description of the problem.

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