Starter's guide for students

Starter's guide for students

This page offers an overview for new students. Are you a member of staff? Please read the Starter's guide for new staff.

Your account

New students (student number of the current academic year) receive their account data at enrollment.


A UGent e-mail address has the form [].

  • Via webmail ( you can immediately manage your e-mail, using any internet connection. (No configuration needed) The configuration of other mail clients is described on
  • The disk space allocated to a student mailbox amounts to 5 GB.

Online learning environment Minerva

At Ghent University, the official electronic learning environment Minerva is used to provide information and course materials and to optimize communication between staff and students.


If you have an account, you can access the UGentNet and the Belgian research network BELNET.

  • Students staying in one of the University Halls of Residence, have direct access to, the helpdesk website, Minerva, Athena en webmail. For all other applications they need to set up a VPN connection to obtain access.
  • On other locations, provided that you have a working internet connection, you can establish a VPN connection to get access to UGentNet.
    The VPN connection is necessary for safety reasons, for example to consult internal information on the helpdesk website and the library website, to mount a network drive, to change passwords, to use Athena, etc.
  • In a number of UGent buildings it is possible to connect to UGentNet via "wifi" (wireless).

Athena and software

Having an account allows you to use all software offered on Athena. The software you can use is delivered from central servers and is not installed on your device.

Central disk space

With your account comes central disk space on which you can save files. By default you get 2 network drives:

  1. personal disk space: your "homedrive", H:-drive or G:\home
  2. personal web space; on a webserver, meant for setting up a site: your W:-drive or G:\WWW

To use your network drives you have to "mount" them. How you do this is explained on

Personal website

You can set up a personal website: you have personal web space at your disposal and a url of the form []
More info can be found on


During our yearly Notebook campaign (until the end of October) you can purchase a fully configured notebook at a very reasonable price. See

List of Helpdesks



DICT stands for 'Department of Information and Communication Technology'. DICT takes care of the management and practical exploitation of the informatics and telecom at the University.
The aim is clear: to get students and employees of Ghent University to communicate smoothly with one another and the rest of the (academic) world. Furthermore, DICT offers software and IT applications and suitable IT infrastucture (PC's, printers, networks...).



Direction Information- and Communication Technology
Campus Sterre
Krijgslaan 281 - Building S9 - 9000 Gent


Phone: (09 264) 4747
Opening hours

Account Management

Phone: (09 264) 4745

If you have a problem with uploading courses or other functionalities in Minerva, please contact the ICTO Helpdesk.

ICT&O Minerva

Phone: (09 264) 8570


Your username and password are strictly personal.

  • Change your password immediately after the first login.
  • Do not use any obvious passwords.
  • Outsmart hackers and secure your account by regularly changing your password.

You are responsible for whatever happens to your account. More info can be found in the Rules of proper use.