Contact Helpdesk DICT

Helpdesk site
Take a look at our homepage. There you will find a lot of information. You may also find the answer to your question there.

E-mail support:
General addres: helpdesk@UGent.be
Campus Korea: ithelpdesk@ghent.ac.kr
or ask your question through the webform

Come by
You can come by with your device:

Forgot your password?
Through https://password.ugent.be you can get a new password. More info.

For urgent cases you can call: 09 264 47 47 (internal nr: 4747)
During the summer recess (5/7 uai 13/8) you can reach us from Monday to Friday between 8h and 12h

Questions about personnel matters, Oasis, Ufora, ...?

You can find the different helpdesks on this overview.

When you contact the helpdesk, always mention:

We can help quicker if you give us the following information:

Your login name
The Operation system (Windows, Unix, MacOS,...) you are using
Which software you are working with
The location where you're experiencing problems (faculty department, PC-room, at home....)
When the problem occurred (circumstances)
The exact error message you received
Explain the problem described in the subject of your e-mail
A screenshot of the problem

This can also help:

DICT Helpdesk

Contact Helpdesk DICT

Questions about personnel matters, Oasis, Ufora, ...?

When you contact the helpdesk, always mention:

Account & password

E-mail

UGentNet

Athena & software