DICT Helpdesk

Contact Helpdesk DICT

Helpdesk site
Take a look at our homepage. There you will find a lot of information. You may also find the answer to your question there.

Support
Check the frequently asked questions with answers in our FAQ
Didn't find an answer? Ask your question.

Drop by
You can also drop by our ServiceDesk with your device.

make an appointment

Forgot your password?
Through https://password.ugent.be you can get a new password. More info.

Are your configured multi-factor authentication (MFA) methods no longer available?
Reset them on mfareset.ugent.be.

For urgent cases you can call: 09 264 47 47 (internal nr: 4747)
You can reach us from Monday to Friday between 8h and 18h

Questions about personnel matters, Oasis, Ufora, ...?

You can find the different helpdesks on this overview.

When you contact the helpdesk, always mention:

We can help quicker if you give us the following information:

Your login name
The Operation system (Windows, Unix, MacOS,...) you are using
Which software you are working with
The location where you're experiencing problems (faculty department, PC-room, at home....)
When the problem occurred (circumstances)
The exact error message you received
Explain the problem described in the subject of your e-mail
A screenshot of the problem

This can also help: