Contact Helpdesk DICT

Helpdesk site
Take a look at our homepage. There you will find a lot of information. You may also find the answer to your question there.

E-mail support:
General addres: helpdesk@UGent.be
Campus Korea: ithelpdesk@ghent.ac.kr
or ask your question through the webform

Come by
You can come by with your device:

Forgot your password?
Through https://password.ugent.be you can get a new password. More info.

For urgent cases you can call: 09 264 47 47 (internal nr: 4747)
During the summer recess you can reach us from Monday to Friday between 8h and 16h (until 14/08)

Questions about personnel matters, Oasis, Ufora, ...?

You can find the different helpdesks on this overview.

When you contact the helpdesk, always mention:

We can help quicker if you give us the following information:

Your login name
The Operation system (Windows, Unix, MacOS,...) you are using
Which software you are working with
The location where you're experiencing problems (faculty department, PC-room, at home....)
When the problem occurred (circumstances)
The exact error message you received
Explain the problem described in the subject of your e-mail
A screenshot of the problem

This can also help:

DICT Helpdesk

Contact Helpdesk DICT

Questions about personnel matters, Oasis, Ufora, ...?

When you contact the helpdesk, always mention:

Account & password

E-mail

UGentNet

Athena & software