Frequently asked questions about VPN

Disconnect the VPN connection back when you don't need it. 

To do this, click on the Cisco Secure Client icon (e.g. in your computer's taskbar) and select Disconnect.


Created: 31 August 2026
Last updated: 31 August 2026 11:47:32
Comments or suggestions about this answer? Your feedback is appreciated.

On Intune devices (only employees)

The Cisco Secure Client is automatically installed on your professional Windows device. You will also find the Cisco Secure Client in the Company Portal.

On other devices

To activate a VPN connection on Windows, Mac or Linux devices, you must first install the Cisco Secure Client.

  1. Go to vpn.ugent.be
  2. Click on "Login".
  3. Log in using your UGent credentials.
  4. Download the software on the next screen.
  5. Use the following settings:
    1. Enter vpn.ugent.be.
    2. Click on the Connect button.
    3. Enter your UGent username and password.

Problems with installation?

Only if the method described above does not work should you download and install one of the files below to install the Cisco Secure Client.

On mobile devices

To activate a VPN connection on a mobile device, you must first install the Cisco Secure Client.

  1. Search for the Cisco Secure Client in:
    • the App Store for iOS (iPhone/iPad)
    • the Google Play Store for Android OS
    • the Chrome Web Store for Chrome OS
  2. Open the downloaded file to install the Cisco Secure Client.
  3. Use the following settings:
    • Server: vpn.ugent.be
    • Certificate: Automatic

Created: 31 August 2026
Last updated: 28 September 2026 08:23:21
Comments or suggestions about this answer? Your feedback is appreciated.

VPN is needed

A number of UGent ICT facilities can only be used from devices connected to the UGentNet (i.e. from your workplace).

So a VPN connection is mainly needed to make a secure connection to the UGentNet from outside, for example if you:

  • work from home (via your own internet provider).
  • work in high-risk countries.
  • connect via risky networks (e.g. free WiFi hotspots).

VPN is not needed

In turn, certain applications such as Athena, Ufora, www.ugent.be of helpdesk.ugent.be are always accessible from outside Ghent University, even without a VPN connection


Created: 31 August 2026
Last updated: 31 August 2026 11:39:24
Comments or suggestions about this answer? Your feedback is appreciated.