However, if you encounter problems with the update of the Citrix Workspace app, you can still force the workspace to be installed.
Just add the installation switch "/forceinstall" while running the installer from the command line as shown below:
The Citrix Workspace App is installed but opening applications on Athena does not work
Go to Control Panel.
At the top right, choose "Large or small icons" under Display by.
Click Default programmes..
Choose the second option Link a file type or protocol to a programme.
Scroll up to the .ica extension and double-click that line.
Select Citrix Connection Manager (If it does not appear in the list, you may have to click More apps).
If Citrix Connection Manager does not appear in the list:
Scroll down and click Find another app on this PC.
Now navigate to C:\Program Files (x86)\Citrix\ICA Client\
Select wfcrun32.exe or wfcrun32 and click Open.
If you restart the browser now, you should be able to open the programmes on Athena.
Error message while opening the Athena webpage
If your trying to open the Athena webpage and receive the following message appears: The website athena.ugent.be:443 does not exist or is unreachable.
You didn't authenticate to the web security system.
If your trying to open the Athena webpage and receive the following message appears: There is a problem with your session. For Security reasons you must close your browser windows and log on again to continue accessing your resources.
To log on again, you must restart your browser.
Error messages while logging on to Athena
When logging on, this error appears:
"ERROR: The supplied credentials were invalid. Please try again or contact the DICT Helpdesk."
"ERROR: The username cannot be blank."
"ERROR: The Citrix Server reported an unspecified error."
Error messages when starting an application
Athena and the use of multiple monitors: Mouse clicks are not recorded,
the image flickers and the mouse is not visible or flickers as well.
Cannot connect to the Citrix MetaFrame server. There is no Citrix MetaFrame server configured on the specified address. A firewall blocks the outgoing ...
Your home-drive \\server\username (H:) is not available. Some features will not work...
The wrong program opens (eg Acrobat, Word, ..) because the .ica files are not mounted correctly ..
This is because the .ica files are not correctly linked to the Citrix Connection Manager.
- Go to Athena and try to open an app.
- When your browser asks to open or save, choose save.
- Then go to your Downloads folder.
- Right click on the .ica file and choose 'Open with' > 'Choose another app'.
- Check 'Always use this app to open .ica files'.
- Scroll down and choose 'More apps'.
- Select 'Citrix Connection Manager' if it appears in the list.
- If Citrix Connection Manager is not in the list, scroll down and click on 'Find another app on this PC'.
Now navigate to "C:\Program Files (x86)\Citrix\ICA Client\", select wfcrun32.exe or wfcrun32 and click 'Open'.
If you now restart the browser you should be able to open the programs on Athena.
If the above method works only once, try the following:
First uninstall the Citrix Workspace app via 'Control Panel> Programs and Features'.
The S drive (and W drive) is not visible in the left column of the File Explorer on Athena
You can easily solve this by clicking on "This PC", then you will see on the right the icons of all network connections,
and if you click on S: (or W :) that disk will be added on the left.
If the S: drive does not show immediately on the right side, wait a couple of minutes, then refresh the screen by simultaneously pressing "Ctrl" and R on the keyboard.
Access to local disks
Access to the local C:\ drive is only possible via \\Client\C$\.
You can no longer use "C:\" as a direct reference.
For example: \\client\C$\users\name\test.xls will replace C:\users\name\test.xls
Preferably store your data on central disk space: either on shared disk space (shares) or on your personal home drive (H-disk). This works much faster in combination with Athena than saving to a local disk.
In addition, central disk space is backed up by DICT . Even if something goes wrong with your PC, you will not lose any files.
The C drive is not available.
When opening an application, eg SPSS, the error message appears "C:\ is not accessible".
By default, the applications on Athena only allow access to the local C drive and not to other local drives (from your PC):
When starting the applications on Athena, only the C drive is connected.
To use files from another local disk, you must first copy these files to the C disk.
Transferring all drives would slow login a lot and could lead to conflicts with network drives.
In addition, we strongly recommend that important files be placed on network drives .
It is possible to connect additional network drives in addition to the H-disk when starting the applications on Athena.
These can be shared folders on the central file servers of DICT or own file servers within the faculty or department.
More information about adding extra network drives can be found under "Save or open files".
If you absolutely want access to the other disks of your local PC, there is a workaround solution for that.
You can have a subfolder of the C drive point to, for example, the D drive:
Log in to your PC with an account that has administrator rights.
Create a new folder under the C drive, eg: C:\Drives\D (this folder must be empty).
Go to Start > Settings > Control Panel > Administrative Tools > Computer Management
Select "Disk Management"
Right click at the bottom on a particular partition or on the CD-Rom drive, eg. the D drive.
Choose "Change Drive Letter and Paths" > "Add ..." > Browse ...
For example, browse to the folder: C:\Drives\D + OK
In the folder C:\Drives\D you will now see the contents of the D drive and you can access this folder from the applications on Athena.
Accessing local disk on Linux (Ubuntu Hardy Heron - Ubuntu Intrepid Ibex)
Starting app triggers message "USERTrust_RSA_Certification_Authority" is not trusted (Ubuntu 22.04, possibly also on other distributions)
"Dependency is not satisfyable: ia32-libs"
The web client does nothing
I cannot access the local hard disk of my Linux client.
The Citrix ICA client is installed but applications cannot start on Athena.
Print from an application
My printer is no longer defined so i cant print anymore from the applications in Athena.
Cut and paste between applications
Cutting and pasting between applications running locally (= on your computer) and applications running on Athena (= central servers) is normally not a problem.
However, it can fail in exceptional cases. Cut and paste (via menus or key combinations Ctrl-X, Ctrl-C, Ctrl-V) between different servers in the Citrix Connection Center can also sometimes go wrong.
For more information read: The Citrix Connection Center
If cut and paste between applications does not work (properly), it is usually enough to restart your computer.
Wrong keyboard layout for Mac and Linux
If auto detection does not work, you will have to set the keyboard layout on Mac/Linux yourself.
The AltGr key and ctrl-alt key combination do not work
The alt gr key and ctr-alt-key combination does not work in all applications of the athena.
The CTRL + SHIFT + arrow left / right key combinations do not work in Microsoft programs.
The CTRL + SHIFT + arrow left / right key combinations (for example to select a word) do not work in Microsoft programs.
This occurs in Outlook, IE11 pages and in File Explorer.
The key combinations DO work in, for example, NotePad++, gVim, IrFanView, FireFox.
Control + arrow (or for example CONTROL + BACK or SHIFT + arrow) works.
SPSS output is not shown or black screens as a result
Use Shift-F2 to rebuild the screen. SPSS appears in a new window. Shift-F2 returns to normal view while preserving your data.