Problems and error messages when using Athena

Remove Citrix Workspace app and reinstall

It is not necessary to remove the old version of the Workspace app before reinstallingen. You can get the latest version from The Workspace app will be updated.

However, if you encounter problems with the update of the Citrix Workspace app, you can still force the workspace to be installed. Just add the installation switch "/forceinstall" while running the installer from the command line as shown below:

CitrixWorkspaceApp.exe /forceinstall

The Citrix Workspace App is installed but opening applications on Athena does not work

If you restart the browser now, you should be able to open the programmes on Athena.

Error message while opening the Athena webpage

Error messages while logging on to Athena

When logging on, this error appears:

Error messages when starting an application

The wrong program opens (eg Acrobat, Word, ..) because the .ica files are not mounted correctly ..

This is because the .ica files are not correctly linked to the Citrix Connection Manager.

Solution - Go to Athena and try to open an app.
- When your browser asks to open or save, choose save.
- Then go to your Downloads folder.
- Right click on the .ica file and choose 'Open with' > 'Choose another app'.
- Check 'Always use this app to open .ica files'.
- Scroll down and choose 'More apps'.
- Select 'Citrix Connection Manager' if it appears in the list.
- If Citrix Connection Manager is not in the list, scroll down and click on 'Find another app on this PC'.
Now navigate to "C:\Program Files (x86)\Citrix\ICA Client\", select wfcrun32.exe or wfcrun32 and click 'Open'.
If you now restart the browser you should be able to open the programs on Athena.

If the above method works only once, try the following:

  • First uninstall the Citrix Workspace app via 'Control Panel> Programs and Features'.
  • Then run the 'Citrix Receiver Cleanup Utility'
  • Finally, reinstall the Citrix Workspace app.

The S drive (and W drive) is not visible in the left column of the File Explorer on Athena

SolutionYou can easily solve this by clicking on "This PC", then you will see on the right the icons of all network connections, and if you click on S: (or W :) that disk will be added on the left.

If the S: drive does not show immediately on the right side, wait a couple of minutes, then refresh the screen by simultaneously pressing "Ctrl" and R on the keyboard.

Access to local disks

Access to the local C:\ drive is only possible via \\Client\C$\. You can no longer use "C:\" as a direct reference. For example: \\client\C$\users\name\test.xls will replace C:\users\name\test.xls

Preferably store your data on central disk space: either on shared disk space (shares) or on your personal home drive (H-disk). This works much faster in combination with Athena than saving to a local disk. In addition, central disk space is backed up by DICT . Even if something goes wrong with your PC, you will not lose any files.

Athena on Linux

Print from an application

My printer is no longer defined so i cant print anymore from the applications in Athena.

SolutionYour default printer has probably been changed. To do this, go to start - printers and fax machines - in this list press right on the desired default printer and reset it as default printer - then restart Athena.

Cut and paste between applications

Cutting and pasting between applications running locally (= on your computer) and applications running on Athena (= central servers) is normally not a problem. However, it can fail in exceptional cases. Cut and paste (via menus or key combinations Ctrl-X, Ctrl-C, Ctrl-V) between different servers in the Citrix Connection Center can also sometimes go wrong. For more information read: The Citrix Connection Center

If cut and paste between applications does not work (properly), it is usually enough to restart your computer.

Wrong keyboard layout for Mac and Linux

If auto detection does not work, you will have to set the keyboard layout on Mac/Linux yourself.

Solution Qwerty
Mac OS X: "KeyboardLayout=US" in config file "/Users/User/Library/Application Support/Citrix Receiver/Config"
Linux: "KeyboardLayout=US" in config file ~/.ICAClient/wfclient.ini and /usr/lib/ICAClient/config/wfclient.ini for future users

Mac OS X: "KeyboardLayout=Belgian Dutch" in config file "/Users/User/Library/Application Support/Citrix Receiver/Config"

The AltGr key and ctrl-alt key combination do not work

The alt gr key and ctr-alt-key combination does not work in all applications of the athena.

SolutionAthena applications may start with the Java Client instead of the Citrix Client. Click on the magnifying glass icon at the top of the Athena frame and then on the "Detect clients" button. Then click on 'already installed'. Then try to open an application again and see if the key combinations are already working.
If not, repeat this procedure but choose 'download' instead of 'already installed'. Download the Citrix Client, install it and then restart your Browser (Internet Explorer or Mozilla Firefox).

The CTRL + SHIFT + arrow left / right key combinations do not work in Microsoft programs.

The CTRL + SHIFT + arrow left / right key combinations (for example to select a word) do not work in Microsoft programs.

Additional information

Solution Reset the Citrix Receiver. Click on "Reset Receiver"
Citrix Receiver Adv Pref
At the keyboard settings: select the second option 'No, I will use the keyboard layout provided by the remote server.'
Citrix Receiver Local Keyb Layout

SPSS output is not shown or black screens as a result

Use Shift-F2 to rebuild the screen. SPSS appears in a new window. Shift-F2 returns to normal view while preserving your data.