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Problems and error messages

• "Can not find the host name or share name"
  Possible causes:
  • You are not connected to UGentNet.
  • The server name or share name you have entered is incorrect. Enter the full path: \\files.ugent.be\<username>
  • In case you are using a firewall, you can encounter problems as well.
    Disable it in order to determine whether the firewall could be the cause of the problem. In that case, configure your firewall correctly to enable mounting.
• "wrong password"
  Possible causes:
  • You did not use your UGent log-in name when signing on to your computer, but a local Windows user that you have created.
    In that case, close down your PC and when starting up, sign on with your UGent log-in name.
  • The problem is caused by the password itself: do not use any letters with accents, diaereses, etc. in your password. If you are using this kind of characters, choose an other password.
  • In case you are trying to mount via VPN, another possible cause is that you did not implement adjustments as necessary in some cases in order to mount through a VPN connection.
    Check the description VPN for your operating system.
• "Access denied or "The network cannot be found" after successfully mounting a networkdrive but after clicking on 'home' for example.
  
  • Disconnect the networkdrive connection and when mounting the network drive again use the option 'Connect using a different user name'.
    Then enter UGENT\username and your central UGent password.
  • If you are using a firewall, this may also cause problems.
    Temporarely disable your firewall to verify if this is causing the problem.
    If this does solve the problem, configure your firewall to allow mounting the network drive.