Add a shared mailbox

Below you can read how to add a "shared mailbox".

Outlook on Windows

Start Microsoft Outlook.
Click on the 'File' tab at the top left, then on 'Account settings' and then again in the drop-down menu on 'Account settings'.
Click on 'New'.
Enter the email address of the shared mailbox and add it.
When asked to register, you enter your personal UGent data (if you have to enter a password for the mailbox immediately, you can choose to log in with a different account, and then enter your personal UGent data).
Confirm with your 2nd factor.
An overview screen will appear, click 'Finish'.
Restart Outlook
In the folder navigation on the left the shared mailbox is now listed under your own mailbox.

Make sure your personal UGent mail account is set up in your Outlook.
Make the sidebar visible by swiping from left to right.
Go to settings (cog at the bottom).
Choose "Add Email Account" under Email Accounts.
Choose "Add Shared Mailbox" from the menu that now appears.
If you have added multiple accounts in Outlook, select your UGent account to log in with.
Enter the email address of the shared mailbox.
Close the settings.
The shared mailbox is now visible in the sidebar.

In the default Mail client of macOS it is not possible to add shared mailboxes, so use the Outlook client for shared mailboxes.

Note: if you use Outlook in "New Outlook" mode (via the toggle button), you may need to add the shared mailbox again.

Choose "Preferences..." from the "Outlook" menu
Choose "Accounts"
Choose "New account..." with the + menu at the bottom left
Enter the email address of the shared mailbox
The next screen will ask for a password. Instead, choose "Sign in with a different account"
Then enter the e-mail address and password of your personal UGent account (and confirm with your 2nd factor)
Close the confirmation screen
The shared mailbox is now visible in the accounts column on the left

From the File menu, choose "Open" and "Shared Mailbox"
Enter the email address of your shared mailbox in the search field on the next screen
Choose "Add"
The shared mailbox is now visible in the accounts column on the left

Surf to owa.UGent.be and log in with your login name and central UGent password.
In the left navigation column, right-click on the title "Folders" and choose "Add shared folder".
In the dialog box, type the email address of the shared mailbox and click 'Add'.
In your mailbox, in the folder structure on the left, you will now also see the additional mailbox under your own mailbox.

Surf to owa.UGent.be and log in with your login name and central UGent password.
In the top right corner, click on your profile icon (or initials) and choose 'Open another mailbox'.
In the dialog box, type the email address of the shared mailbox and click "Open."
The shared mailbox opens in a new tab.