Frequently asked questions (FAQ)

3P is available on athena
Created: 6 January 2023
Last updated: 20 September 2023 11:50:33
7-Zip software is available on athena for staff and students.
Local install is only possible for staff and students fac. of engineering.

More info (Dutch page) : https://helpdesk.ugent.be/software/7zip.php
Created: 17 November 2022
Last updated: 17 November 2022 14:18:58
ACDLabs Spectrus Processor is available on athena
Created: 6 January 2023
Last updated: 20 September 2023 11:51:33
Only the PDF viewer Adobe Reader is available on Athena. Adobe does not offer concurrent use licenses. This makes it prohibitively expensive to purchase licenses for all employees, for example. Staff members, departments or services can purchase individual academic licenses.

More information: https://helpdesk.ugent.be/software/adobe.php

Created: 20 September 2023
Last updated: 20 September 2023 12:08:53
Agilent Info Center is available on athena
Created: 6 January 2023
Last updated: 20 September 2023 11:53:19
The personnel platform Apollo is closed now.

You can use sap mijn apps for all the personnel tasks.
See infopage https://helpdesk.ugent.be/extra/mijnapps.php



Created: 28 November 2022
Last updated: 10 November 2023 12:49:27
ArcGIS software is available on athena for staff and students.
Local install is only possible for staff and students fac. of engineering.

More info (Dutch page) : https://helpdesk.ugent.be/software/arcgis.php
Created: 29 November 2022
Last updated: 20 September 2023 11:55:29
Depending on your contract, education or department, this application is available on Athena.
Created: 10 January 2023
Last updated: 10 January 2023 09:25:50
Athena contains a large collection of apps that you can use without having to install them on your device.
To be able to use the athena platform, the citrix software must be present on your device. See info on https://helpdesk.ugent.be/athena/

Log in to athena : https://athena.ugent.be/

Find software in athena :
  1. In the blue athena ribbon at the top, click on the "Apps" button
  2. Then enter the name of the software you wish to use in the search field at the top right (e.g. foxit)
  3. Then click on the software icon in the search results to launch the software.


Created: 11 January 2023
Last updated: 11 January 2023 15:31:25
Depending on your contract, education or department, this application is available on Athena.
Created: 10 January 2023
Last updated: 10 January 2023 09:28:41
Autodesk software is available on athena for staff and students.

The university has a license agreement with Autodesk for educational versions of AutoCAD, Civil 3D and Revit.
These licenses may only be used for educational purposes and therefore not within the administrations of the university or for commercial research (services to external companies, ...).

More info (Dutch page) : https://helpdesk.ugent.be/software/autodesk.php
Created: 29 November 2022
Last updated: 20 September 2023 11:56:52
BioNumerics software is available on athena for staff and students.
Local install is only possible for staff.

More info (Dutch page) : https://helpdesk.ugent.be/software/bionumerics.php
Created: 29 November 2022
Last updated: 20 September 2023 11:58:34
ChemDraw software is available on athena for staff and students.

More info (Dutch page) : https://helpdesk.ugent.be/software/chemdraw.php
Created: 29 November 2022
Last updated: 20 September 2023 11:47:54

The university bought a campus license for the bibliographical applications EndNote.
EndNote can be used by all university staff and students, from any location.
EndNote is available on Athena (under category "Office").

 

Installation

Students and staff can download EndNote from the software share:

\\install.ugent.be\software

 

Windows

First, copy the entire folder to your local download folder and then launch the installation file ("EN21Inst.msi") from that folder.


more info

https://helpdesk.ugent.be/software/endnote.php


Created: 5 January 2024
Last updated: 5 January 2024 15:04:59
Subscription tool, website: https://event.ugent.be/
Created: 8 December 2022
Last updated: 8 December 2022 16:11:00
Foxit PhantomPDF is a fast and secure PDF Editor that allows you to create, edit and secure PDF documents.
Foxit PhantomPDF is available on Athena for all staff and students.

More info (Dutch page) : https://helpdesk.ugent.be/software/foxit.php

Created: 23 November 2022
Last updated: 23 November 2022 10:12:58
Gismo is available for active Ghent University researchers via Athena or https://gismo.ugent.be

For more info see: https://onderzoektips.ugent.be/en/tips/00001809/
Created: 10 January 2023
Last updated: 10 January 2023 09:06:34
Java software

More info (Dutch page) : https://helpdesk.ugent.be/software/java.php
Created: 29 November 2022
Last updated: 20 September 2023 12:01:00
The university has a site license for LabVIEW Professional Development System and a large number of LabVIEW modules and toolkits.
On the next page you will find an overview of all products that are included in the agreement.

At Athena LabVIEW is available to all staff and students.

More info at: https://helpdesk.ugent.be/software/labview.php
Created: 6 January 2023
Last updated: 20 September 2023 11:54:23
Microsoft Visio, Project and Publisher are not a part of the O365 package but they are available on the Athena platform.
Created: 10 January 2023
Last updated: 10 January 2023 09:05:58
Maple software is available on athena for staff and students.
Local install is only possible for staff and students.

More info (Dutch page) : https://helpdesk.ugent.be/software/maple.php
Created: 17 November 2022
Last updated: 17 November 2022 11:24:56
Matlab software is available on athena for staff and students.
Local install is possible for staff only.

More info (Dutch page) : https://helpdesk.ugent.be/software/matlab.php
Created: 17 November 2022
Last updated: 17 November 2022 11:29:19

Athena

On Athena you can use Nvivo Academic (students and staff).
There is no license for local install.

More info (Dutch page) : https://helpdesk.ugent.be/software/nvivo.php


Created: 14 November 2022
Last updated: 20 September 2023 12:10:10
LabView is available on athena for students and staff.
Sysadmins can also do a local install on UGent devices.

More info : https://helpdesk.ugent.be/software/en/labview.php

Created: 23 November 2022
Last updated: 23 November 2022 10:04:59
Oracle

The oracle products can be used by staff and students.
More info & download : https://helpdesk.ugent.be/software/oracle.php (Dutch page)
Created: 17 November 2022
Last updated: 17 November 2022 15:18:52

Qualtrics can be used by staff & students.

Log in at https://ugent.qualtrics.com/
Support: helpdesk.qualtrics@ugent.be


Created: 14 November 2022
Last updated: 14 November 2022 09:16:31
More info at: https://helpdesk.ugent.be/software/spss.php [UGent only]
Created: 14 November 2022
Last updated: 14 November 2022 16:15:12
On Friday 13 January, an erroneous protection rule had been activated in the Defender software by Microsoft in the morning. For those with that rule active, certain shortcuts were mistakenly considered malicious and removed. The error was acknowledged by Microsoft and quickly switched back off.

DICT has worked out a solution to put the most important shortcuts back in the Start menu (i.e. not on the Desktop). This application runs automatically. In the Message window at the bottom right, you can then see notifications of the 'Shortcut Repair' application from UGent's Intune Company Portal ('Company Portal'). More info on the Company Portal.

Nowhere was the linked software removed, nor any data or documents. So all software still works. You can always start any application via Explorer/Explorer by looking for the software there or you can, for example, start Word via a .docx file. Or e.g. create a new Word file by right-clicking.

Follow up the further status via the helpdesk website.
Created: 13 January 2023
Last updated: 16 January 2023 09:37:59
Siemens software is available on athena for staff and students.
Local install is only possible for staff and students fac. of engineering.

More info (Dutch page) : https://helpdesk.ugent.be/software/siemens.php
Created: 15 November 2022
Last updated: 15 November 2022 13:28:06

Sigmaplot

Ghent University has a "Campus Licence" for the usage of Sigmaplot.
The licence agreement does not allow to download the software.

ATHENA

Sigmaplot 11 is available via Athena for all staff and students.


Created: 14 November 2022
Last updated: 14 November 2022 15:48:01
This issue is related to the ClickShare software.

There is currently a workaround for this issue:
  1. uninstall the ClickShare Desktop App
  2. download and unzip script
  3. right-click on script and choose "Run with PowerShell"
  4. In the ClickShare app > Settings > disable "Calendar Integration" :

Created: 20 January 2023
Last updated: 23 January 2023 09:28:03
TimeEdit
 

Software platform for hall and auditorium rental

Infopage: https://www.ugent.be/nl/univgent/lokalenverhuur (only Dutch)
email: auditoria@ugent.be
 
Created: 10 November 2022
Last updated: 10 November 2022 15:01:56
The MOJO congress registration software allows you to manage online registrations and payments for your event (congress, symposium, conference, etc.).
More info : https://helpdesk.ugent.be/webhosting/en/congres.php

By the end of 2023, we will stop using the MOJO conference registration software. Therefore, we strongly advise against creating any conference pages that do not end before 31/12/2023.
Various options are being considered for conference software with integration to a payment platform. More information will be provided soon.

Created: 31 July 2023
Last updated: 31 July 2023 06:48:42
You can reach UServe via the easy-to-remember link: https://userve.ugent.be [UGent only]

The Buildings and Facilities Management Department (DGFB) provides infrastructure and facility services for the university. UServe is the Ghent University platform for buildings and facilities. More information about DGFB can be found at https://www.ugent.be/en/ghentuniv/management-administration/dgfb/overview.htm

UServe logo

This platform used to be offered through Athena, but that is no longer the case.‚Äč
 
Created: 14 November 2022
Last updated: 28 November 2022 11:51:06
Wolfram Mathematica software is available on athena for staff and students.
Local install is only possible for staff and students fac. of engineering.

More info (Dutch page) : https://helpdesk.ugent.be/software/mathematica.php
Created: 29 November 2022
Last updated: 20 September 2023 12:02:40